Job Duties:

* Performs diagnosis of customer s products
* Orders parts, researches part availability, and completes customer service orders
* Follows the guidelines set up by the Parts department to promote accountability and avoid shrinkage
* Installs mechanical or electrical parts, and performs necessary repairs
* Creates detailed estimates and makes initial customer contact to sell the repair, as applicable
* Looks continuously for methods to improve business performance and enhance the customer experience
* Serves as back-up for Automotive Service repairs to be completed per Technician classification in Auto Store

Education Requirements:
HS Graduate or Equivalent
Years of Related Experience: None
License/Certificate Required: Yes
Driver s License Required: Yes
Travel Requirements: None
Age Requirement: 18+

Required Skills:

* Ability to perform accurate diagnosis and repair of customer products, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
* Ability to select and safely use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
* Ability to work variable and flexible hours, including extended workdays of up to 10 hours, weekends and nights as necessary

Preferred Skills:

* Speed and expertise when installing tires and batteries
* Retail experience
* Past experience in Small Engine Repair

Potential Feeder Positions:

* ACA1-4: Assistant Auto Center Manager I-IV
* Certified Technician
* Customer Service Associate


Associated topics: automotive, breakdown, customer service, field service, machine repair, maintenance, maintenance mechanic, maintenance technician, malfunction, repair

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